Weather & Cancelation Policy: We strongly suggest you use www.theweathernetwork.com for your source of weather information and be sure to look at the “Hourly Report” 24-36 hours before your jumping castle rental event date.
There is no penalty or deposit lost for an event canceled due to rain, high winds or other weather conditions as long as the cancellation takes place the day before your event. Please let us no later than 4:00 PM the day prior to your rental by calling us at 306 726 4335 – please leave a message if we are not available to take your call. We will stay in close contact, so please be easily available by phone or e-mail.
Rental Time: This may on occasion depend on your flexibility around delivery and pick up times. However we guarantee our jumping castle rentals for a minimal 3 hour rental. We ask that you provide us with a 6 hour time window for your inflatable rental. We will always deliver before the time you have selected, and pick up at or after the 3 hours guaranteed time you have selected.
What size tent do I need?
The size of tent depends on the type of function, (ceremony, sit-down reception, etc.) what is going under the tent, and the space available to set up the tent. To get a basic idea of the size required please refer to the tent sizing chart. These are only general calculations and it is recommended that you contact your tent rental consultant to determine the tent size best suited for your specific requirements.
What is the difference between a frame tent and a pole tent?
A frame tent is a self-supporting structure that contains no center poles.
A pole tent has one or more center poles going down the center of the tent. For example, in a 40’ x 100’ tent there are 4 center poles. A pole tent requires a larger area to set up.
How much space do I need to install the tent?
A frame tent works well in limited space and can also be installed tightly against another tent or building. A frame tent is best on tough surfaces such as cement or asphalt and is secured with weights.
Pole tents require a minimum clearance of 5 feet around the perimeter of the tent for adequate installation. For instance, a 40’ x 60’ tent would require an area of at least 50’ x 70’ to properly set up.
Can someone come to the site to measure and advise?
If you are uncertain on the size of tent(s) that will fit in your space but still meet your needs, we can provide On-Site Inspection of your set-up location. The fee is $100 plus tax but is 100% refundable if you book with our company.
What is included in the price of the tent?
The cost of the tent is based on grass installation and includes set-up and removal. Installation is generally completed the day before the event and removal the day after. For weddings we will provide more lead time to allow for decorating. Solid white sidewalls are included in the price. Taxes and delivery are extra.
How far ahead do I need to book?
Since there is always a limited supply of rental items in the peak season and most functions take place on weekends, it is recommended to book as early as possible. Wedding rentals should be reserved 8 to 12 months in advance or sooner to ensure availability. Even short notice; we will do our best to accommodate our customers needs whenever possible.
What is required to reserve tents and other rentals?
To reserve your rentals we require 10% of the total price at time of booking.
Can I change or cancel my order?
The possibility that your order may change from the initial booking date is expected. We will accept changes (particularly with quantities) up to 2 weeks prior to delivery. Any last minute changes may necessitate additional fees. If an order is cancelled 2 weeks or more prior to the event, the deposit amount is retained by Rent’em From Rossy. If cancellation occurs less than 2 weeks in advance the total amount is required.
What do I need to do before the tent can be installed?
Before installation of the tent, the customer must identify and clearly mark any underground utilities, pipes, wires, septic areas, and irrigation systems. In any uncertainty, the customer must call for locates (Dial Before you Dig). The stakes to secure the tent can be driven in up to 3 feet deep. Any damages that occur due to incorrect markings of the above are the responsibility of the customer. The customer must be sure the area for installation of the tent is free and clear of obstacles both on the ground and overhead. Check with your city/township to see if you need a “tent permit” or if they have any other regulations you must follow.
Are the tents weather proof?
The tent certainly provides a dry environment for your guests under normal weather conditions. It is a temporary structure and not intended for severe weather such as extremely high winds, torrential rain or lightening.
What if items are lost or damaged?
The renter is responsible for any lost, stolen, missing or damaged rental items. The same applies for shipping containers and labour costs to clean extremely soiled items.
Do you set up tables and chairs?
We do not include table and chair set up in the cost of the rental. This service is available when booked in advance at $25 per man hour.